1. Information We Collect
When you use Pokus and Pokus The Butler, we may collect the following information:
- Requests and conversations you have with Pokus The Butler
- Basic usage analytics and preferences
- Contact information when you reach out to us
- Device and browser information for technical optimization
2. Mobile App Permissions
When you use the Pokus mobile app, we request the following permissions:
Microphone Access (RECORD_AUDIO)
- Used for AI-powered voice calls and voice interactions with Pokus The Butler
- Audio is processed in real-time for call functionality
- Voice data is transmitted securely and not stored permanently without your consent
Contacts
- Access to your phone contacts to facilitate calling and contact management features
- Used only with your explicit permission
- Contact information is not shared with third parties
- You can revoke this permission at any time in your device settings
Location Information
- Used to provide location-based services and recommendations
- Helps Pokus The Butler find nearby services and businesses
- Location tracking can be disabled in app settings
- We do not track your location continuously
Phone Number
- Required for account authentication via OTP (One-Time Password)
- Used to enable phone calling functionality
- Stored securely in our authentication system
Push Notifications
- Used to send important updates and notifications
- Can be disabled in your device settings
Camera (if applicable)
- Used for scanning documents or QR codes
- Only accessed when you explicitly use camera features
3. How We Use Your Information
We use the collected information to:
- Provide concierge assistance through Pokus The Butler
- Improve our AI responses and accuracy
- Respond to your inquiries and provide customer support
- Analyze usage patterns to enhance our services
4. Information Sharing
We respect your privacy and do not sell or share your personal information with third parties, except:
- When required by law or legal process
- To protect the safety and security of our users
- With service providers who help us operate Pokus The Butler (under strict confidentiality agreements)
5. Data Security
We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your conversations with Pokus The Butler are encrypted and stored securely.
6. Your Rights
You have the right to:
- Access and review the information we have about you
- Request deletion of your personal information
- Opt out of certain data collection practices
- Contact us with privacy-related concerns
7. Contact Information
If you have questions about this Privacy Policy, please contact us:
POKUS TECHNOLOGIES PRIVATE LIMITED
Email: support@pokus.ai
Address: 1625, 3rd Floor Samruddhi, Agara Village, 1st Sector, HSR Layout, Bangalore - 560102, Karnataka, India
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes through our website or email communication.